Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Healpety (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from healpety.com (the "Site") or otherwise communicate with us.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".

  • Device Information: Examples of personal information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. (Collected automatically via cookies, log files, web beacons, tags, or pixels).
  • Order Information: Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers/PayPal details), email address, and phone number. (Collected directly from you).
  • Customer Support Information: Examples collected via email or chat logs to resolve inquiries.

2. Lawful Basis for Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA) or the UK, we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site (e.g., fulfilling your orders);
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your information with compliant international shipping carriers, payment processors, and local European fulfillment partners to deliver your pet health products safely.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the following links:

5. Your Rights (EEA & UK Residents)

If you are a resident of the EEA or UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@healpety.com or by using the contact form on our website.